Why did my credit card payment fail?

Payment with credit cards may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly.
 

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at: support@avalans.fi

Q. Which countries does Avalans ship to?

Currently, we ship within Australia, United States of America, United Kingdom, Canada, Japan, New Zealand, Singapore, South Korea, Hong Kong, China, Indonesia, Philippines, Macau, Taiwan, Thailand, Saudi Arabia, United Arab Emirates, Qatar, Mexico, Argentina, Colombia, Peru and countries within the European Union
A. We ship from our partnered warehouses & factories located in China. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. How long will it take for my items to arrive?

Delivery is expected to be within 3-7 business days.

Please note, that shipping times are based on the time from the collection and are intended to be indicative only. Cettire cannot bear responsibility for circumstances beyond its control such as delays in clearing customs, payment approval and other such matters.

For information on how to track your purchase, please see our Orders and Shipping page.

Q. How long does it take to process my refund?

Please note that refunds may take up to 10 working days to process due to varying processing times between payment providers. To ensure your refund is as quick as possible, please see our Returns Policy

Q. Which counties does Avalans ship to?

Currently, we ship within Australia, United States of America, United Kingdom, Canada, Japan, New Zealand, Singapore, South Korea, Hong Kong, China, Indonesia, Philippines, Macau, Taiwan, Thailand, Saudi Arabia, United Arab Emirates, Qatar, Mexico, Argentina, Colombia, Peru and countries within the European Union

Are Avalans products new or pre-owned?

we only sell new terms

Q. Is shipping really FREE?

A. YES! We offer completely FREE shipping on ALL our products!

Q. Where is your company located?

A. Our company's headquarters are located in Lieksa, Finland, while our warehouses and vendors are scattered across the USA, Europe, Canada, Australia, and New Zealand.

Q. Which currency will I be charged in?

A. We process all orders in USD and EURO. While the content of the cart is displayed in several currencies, you will checkout using USD and EURO at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to  support@avalans.fi

Q. How can I pay?

A. Avalans We accept Visa, MasterCard, American Express, Apple Pay  PayPal Express, Banske Pay, Nordea Pay, Pivo Pay, and Mobile Pay.

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!

Q. If I enter my email address will you sell my information?

A. We do not sell our customer's information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. For most countries, you will not have to pay customs, but it depends on where are you located and if you order more than 1 piece. 

How do I subscribe to your newsletter?

In the footer of the homepage, there is a text box under “Sign up for our newsletter” where you can enter your email address. You will then receive an email notifying you that you are subscribed. Our subscribers are the first to receive sale alerts, new arrivals and discount codes.