FAQ`s

What is your shipping time?
We strive to ship out products within 3-5 business days after the order is placed. However, due to COVID-19, shipping times may be delayed.
Will I receive an email with my order details?
Yes, you will receive an email confirmation as soon as your order is placed, summarizing all the details of your purchase.
Can I cancel my order?
Once an order is placed, we will ship the item to your address. However, if you receive your item(s) and want to cancel, you can ship it back to us. Once we receive it, we will fully refund you.
What is your exchange/return policy?
We value our customer experience and want you to be completely satisfied with your purchase. If you have any problems with our products, we will gladly fully refund you. Here are the steps for returns:
  1. Step: Email us with your order # and name, with a subject of "Refund Request". List your product and why you want to return it.
  2. Step: Our team will contact you (usually within 24 hours) with our address to ship your item back.
  3. Step: Ship your item back to us. Once we receive it, we will inspect it.
  4. Step: If all is good, we will fully refund your item plus an additional $5 (as a sorry:D). Once we issue the refund, you will receive an email showing all details and the money will be deposited back into your account.
What payment methods are accepted?
We accept all major credit cards from any country, including Visa, Mastercard, American Express, Dankort, Discover, Cirrus, and more.
Are there any additional fees I have to pay?
No handling/processing fees are ever charged.
What if my order won't go through?
Ensure that the billing address you entered matches that of your credit card.
How much is shipping?
Shipping is free worldwide.
Who ships my package?
Canadian orders are delivered via Canada Post. US orders are delivered by either e-packet or Korea Post. International orders may be delivered by Korea Post, e-packet, or a local mail courier depending on the service available.
How fast is the delivery time?
Delivery time can vary based on location and shipping method, but it usually takes between 7-30 days.
What if I put the wrong shipping address?
If you need to update your address, select the "Contact Us" tab and send us a message within 24 hours of placing your order, and we can change it for you.
What is your customer service policy?
Our customer service team is available during regular business hours. You can contact us via email or the "Contact Us" tab on our website. We strive to respond to inquiries within 24 hours.

    Shipping

    Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

    It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

    We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

    Product

    We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

    It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

    Other

    You can contact us through our contact page! We will be happy to assist you.

    Any question?

    If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

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